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Guarantee and Refund on Livestock Source: Code of Practice for the Operation of Pet Shops Note Number: AG1008 Published: August 2005 Updated: April 2009
If your animal is not acceptable because of health or other reasons that are supported by a statement from a veterinarian, excluding accidents, within seven days of purchase, pet shop proprietors must take the animal back and refund all monies or offer a replacement animal with the same guarantee.
If the animal is returned within three days for any other reason, the pet shop must refund 75% of the purchase price or offer a replacement animal with the same guarantee.
If the animal dies or is euthanized as a result of a disease that is traceable to the point of sale, the pet shop proprietor must refund the purchase price or offer a replacement animal with the same guarantee.
Pet shops are required to display the guarantee outlined above in a prominent position on a wall of the shop.
The Pet Shop Proprietor is not liable for any Veterinary charge that has not been agreed to previously and the Pet Shop Proprietor will consult with a Vet of their choosing.
If your animal is not acceptable because of health or other reasons that are supported by a statement from a veterinarian, excluding accidents, within seven days of purchase, pet shop proprietors must take the animal back and refund all monies or offer a replacement animal with the same guarantee.
If the animal is returned within three days for any other reason, the pet shop must refund 75% of the purchase price or offer a replacement animal with the same guarantee.
If the animal dies or is euthanized as a result of a disease that is traceable to the point of sale, the pet shop proprietor must refund the purchase price or offer a replacement animal with the same guarantee.
Pet shops are required to display the guarantee outlined above in a prominent position on a wall of the shop.
The Pet Shop Proprietor is not liable for any Veterinary charge that has not been agreed to previously and the Pet Shop Proprietor will consult with a Vet of their choosing.