Magento CommerceMagento Commerce

(03) 5622 0888

Monday to Friday     10am - 6pm
Saturday                      10am - 5pm
Sunday                           10am - 4pm
Public Holidays          10am - 4pm

1-133 North Rd., Warragul

Privacy Policy

What Personal Information Do We Collect?

The information collected about our customers allows us to continuously work to provide the most helpful selection and deals for our customers. There are various pieces of information that may be gathered. Keep in mind that your details are kept confidential and you do not have to worry about them being sold to or shared with a third party.

Here is a list of some personal information that we may collect on our customers.

  • Communication via Support: Any e-mail communications will be collected and saved. Most of our online order communications are handled through our e-mail support method. This is the easiest way to handle tracking requests for orders and providing support on anything that needs to be further looked into. At times, e-mail communication may also be used to provide customers with newsletters that display our current deals, products, and services that are available.  Note: You can opt out of receiving our newsletter and other promotional offers, without missing any order-related e-mails, by modifying the Mailing List settings in your account.
  • Automated Information: Certain information is automatically collected and saved for future review. This is not necessarily sensitive information and is usually collected through the “cookies” that our stored when visiting our website. This is completely normal and many websites use this feature to better their service. It simply provides us with certain details on your visit on our website.
  • What You Give Us: The information you give us is obviously collected once it is received. This information could consist of your full name, shipping and billing address, contact number, e-mail address, and more. Your activity on our website may also be collected for research and marketing purposes. This information may consist of your search history on our website, your previous purchases, unprocessed shopping carts, and even e-mails that were sent to us for any reason. Certain personal information may be left out. However, this may limit the functionality that you can access when using our website. The information we collect is also used for other reasons, such as for handling your requests effectively, completing your order, and deciding on which features and products to implement to our website in the future.

Conditions Of Use, Policies, and Changes

Your visit and experience with our website is protected within our Privacy Policy and Conditions of Use. This includes damage limitations, dispute management, and legal regulations within our state. If you are unsure about anything privacy related or with the collection and storage of your personal information, then simply go to the Contact Us page and we will provide assistance for your concerns.

It is to be understood that business terms and policies are ever changing as a business grows, regulations change, etc. For this reason, our Privacy Policy and Conditions of Use may be modified at any time. Reminders on these changes may be noted via e-mail to our customers. However, it is advised that you look through the policies for our website now and again to make sure that you fully understand any new policies or conditions of use if applicable. 

Information found in our current Privacy Policy typically applies to the information we have stored for you. This includes all of your account information. We understand our responsibilities and the importance of operating as honestly as possible. With that said, there is no reason to worry about any major privacy policy and condition changes affecting the privacy of your personal information. Previous information that was provided before a policy change that may be affected by the change may also not be used without receiving consent from that customer.

How Protected Is My Personal Information?

Personal information, especially for payment purposes, must be kept private and secure. This is why we use Secure Sockets Layer (SSL) encryption. This is the most effective way for us to ensure that your information is kept private. Only the last couple of digits from the credit card number used for your order will be kept after the order is completed. The full credit card number must be relayed to the payment processor when payment is made, but this information is still protected under encryption at this time. 

We undergo as many steps as possible to ensure that your information is kept private. We also attempt to prevent unauthorized logins to your account if at all possible. We recommend that you log out of your account once you finish using our website from a computer that is accessed by others. Do We Share Any Information That Is Collected?

We understand the importance of keeping personal information private. Under no circumstances do we ever share any of your contact or payment details with a third party. Information may only be shared if needed for order transaction completion and done so with your knowledge.

How Do Cookies Work?

You may be concerned with the fact that our website uses cookies. It is nothing to worry about. These are simply alphanumerical identifier files that are sent to your browser to allow our system to identify with your browser. This allows us to offer certain features that would otherwise be impossible, such as saved storage of products currently in your shopping cart that have yet to be checked out

How Secure Is Information About Me?

We work to protect the security of any sensitive information you may transmit to us by using Secure Sockets Layer (SSL) encryption. During payment processing and also within other secure areas of our website this Secure Layer encrypts the information you provide to us. Only the last few digits of your credit card number is stored after placing an order, we do however transmit the entire credit card number to the appropriate credit card processor or merchant during payment, again this information is encrypted to avoid risk. Whilst we maintain steps to protect your data it is important for you to also protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer by clicking the "log off" link located at the top of the website.

Which Information Can I Access?

Warragul Pet Emporium gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing, and in certain cases, updating that information. A detailed history of previous transactions linked to your account is also accessible.

Transaction Currency.

All transactions are processed in AUD.

What Information Do I Have Access To?

We provide you with access to various pieces of account information and previous communications with us. This is mad e available for viewing purposes, and may sometimes be made available if information needs to be updated. Extensive transaction histories can also be found by going under the order history section in your account.

Any Questions?

If you have any questions about our Conditions of Use and Privacy Policy, you can simply send us an e-mail or call us at 1-300-MY-PETS. Our contact information may also be accessed by visiting the Contact Us page on ou r website.

We know how important it is to you that your information is used and kept carefully and safely. We genuinely appreciate your trust in us when you sign up and place an order. We want you to feel as secure as possible when dealing with us and providing your information. This information has explained our privacy policy thoroughly, and it is understood that by visiting our website you are in acceptance of these policies.

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