Magento CommerceMagento Commerce

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(03) 5622 0888
Monday 9.00AM - 5:30PM
Tuesday 9.00AM - 5.30PM
Wednesday 9.00AM - 5.30PM
Thursday 9.00AM – 5.30PM
Friday 9.00AM – 5.30PM
Saturday 9.00AM - 4.00PM
Sunday 10.00AM - 4.00PM
1-133 North Rd Warragul

Freight Information

Freight Cost Summary

Our online ordering system has been programmed to calculate freight charges nationwide. Freight is added to your order during the checkout process.

In Store Pick-up

Pick, click and pay for your goods online and then collect your order at our convenient Warragul store. Customers will receive an email when their order is ready for collection. Orders for in stock items received by 2:00pm weekdays are normally ready for collection by 3:00pm the following day, if not sooner.

Dispatch

We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Freight Carriers

Our carrier of choice is Australia Post. Australia Post offers excellent consignment tracking as well as professional handling of fragile goods. Our appointment of Australia Post gives us the greatest level of flexibility with regards to nationwide coverage and ensures our freight charges remain highly competitive.

Australia Post - Is our primary option that covers most locations in Australia, or where the delivery addresses are RMB or PO Box numbers. Australia Post may also be used for smaller items that can be shipped using express satchels. Australia Post offers online order tracking which can be found

Important: Please ensure you have allowed sufficient time for the delivery to occur before contacting us. Remote country and interstate deliveries can take between 3 - 5 business days to reach their destination.

Exclusions & Freight Conditions

Some freight offers, services and fees do not apply/cover certain orders where the following conditions are met:

  • Nationwide delivery (free or otherwise) can only be extended to areas reachable through our standard carriers (Australia Post) and excludes areas whereby the cost becomes high due to the delivery locations remoteness i.e. Kangaroo Island and other extremely remote locations. If you are unsure about your location you may check with us prior to placing an online order.
  • Some bulky/heavy items may attract a higher freight/handling fee than quoted. In these rare circumstances we may need to contact you to discuss delivery options.
  • Please keep in mind that if you are ordering bulky/heavy items you must ensure that suitable provisions are available at the delivery location to accommodate or handle the delivery when it arrives. The freight cost associated with your order does not cover instances where the courier cannot complete delivery due to unforeseen circumstances at the delivery address which hinders the delivery of your order.

*Place your orders by 2:00pm weekdays for 'Same Day Dispatch'.

Your Location

Weight

Cost

 In Store Pick-up  N/A  FREE
 Australia Wide  Up to 1.5kgs  $4.99
 Australia Wide  Up to 3.5kgs  $7.50
 Metro: Melbourne, Sydney, Brisbane, Adelaide, Perth, Geelong, Ballarat  Up to 20kgs  $7.50
 Vic, NSW, SA & WA Country, Canberra, Gosford, Wollongong, Newcastle, Gold Coast  Up to 20kgs  $12.50
 Qld Country, Sunshine Coast, Ipswitch, Tasmania  Up to 20kgs  $17.50
 Northern Territory, Cocos Islands  Up to 20kgs  $29.95

*Same Day Dispatch conditions: All items ordered must be in stock and available to be shipped from our South Melbourne branch.